Support
Help & contact
Every message goes straight to a real human. We aim to respond within two business days.
General help
Bug reports, feature requests, or a forecast that seems off — we want to hear it.
Email support →Privacy questions
Questions about how we handle your data, or how to exercise a privacy right.
Email privacy →Delete my data
Your hair profile is stored on your device, so deleting the app removes it. You can also ask us to erase anything else associated with you.
Request deletion →Common issues
- Location won't load. Check that CurlCast has permission to use your location in your device's system settings. You can also tap the search field and type a city name.
- My subscription isn't unlocking. Open Settings inside the app and tap Restore Purchases. If it still doesn't unlock, make sure you're signed in with the same Apple Account you bought it with.
- Forecast feels wrong for my hair. Double-check your curl pattern and porosity in Settings — the score changes significantly across types. If it still feels off, email us with your setup and we'll take a look.
Ideas welcome
CurlCast is a small independent project. If there's a feature you wish existed, tell us — gillianelyse@gmail.com.